VENDOR AGREEMENT

Adbrovz Elite

Effective Date: 25 April 2026

This Vendor Agreement ("Agreement") governs access to and use of the Adbrovz Elite vendor application and related platform services provided by Adbrovz Private Limited, located at 22nd Main, 9th Block, Jayanagar, Bengaluru, Karnataka, India ("Adbrovz", "Company", "we", "us", or "our").

By registering, subscribing, accepting bookings, or using Adbrovz Elite, the vendor, service provider, business, technician, professional, or representative using the platform ("Vendor", "you", or "your") agrees to this Agreement.

1. Platform Role

Adbrovz operates a technology platform that helps users discover and book independent service providers.

Adbrovz is not the employer, agent, partner, contractor, principal, or representative of any Vendor. Vendors provide services independently and are solely responsible for their service delivery, staff, tools, conduct, pricing accuracy, safety, legal compliance, and customer interactions.

2. Eligibility and Authority

You represent that:

• You are legally capable of entering into a binding agreement.
• You have the required skill, experience, licenses, permissions, tax registrations, and authority to provide the services listed by you.
• If you register on behalf of a business, you are authorised to bind that business to this Agreement.
• Information submitted during registration and verification is true, current, and complete.

Adbrovz may request identity, business, address, service, license, certificate, bank, tax, or other verification information at any time.

3. Approval and Listing

Vendor registration, listing, service availability, pricing visibility, and account activation are subject to Adbrovz review and approval.

Adbrovz may approve, reject, suspend, remove, edit, re-categorise, limit, or modify any Vendor profile, service listing, description, price, offer, image, availability, service area, or account status to protect users, comply with law, maintain platform quality, or operate the platform.

4. Membership, Subscription, and Fees

Vendors are required to maintain an active subscription or membership to access Adbrovz Elite and receive service requests. Use of Adbrovz Elite may require payment of membership, subscription, onboarding, renewal, promotion, platform, or other fees.

Unless expressly stated otherwise in writing:

• Fees are payable in advance.
• Account activation occurs only after successful payment and approval.
• Fees are non-refundable, including in cases of low bookings, no bookings, account inactivity, user cancellation, Vendor unavailability, or Vendor suspension caused by breach of this Agreement.
• Subscription or membership benefits apply only for the period and scope communicated by Adbrovz.

Vendor membership, subscription, renewal, or platform fees may be processed through Razorpay or another authorised payment service provider. By making payment, the Vendor agrees to the applicable payment processor's terms, policies, charges, settlement rules, refund rules, and transaction processing practices.

Adbrovz may receive and store limited payment-related information such as payment status, transaction ID, payment reference, invoice details, amount, plan, renewal date, and failure or refund status. Adbrovz does not store full card, UPI, wallet, or bank credentials.

Adbrovz reserves the right to modify membership, subscription, renewal, platform, or other applicable fees at its sole discretion. Updated pricing shall apply prospectively, including to future renewals, upgrades, or new purchases, and may be displayed within the platform or communicated through other appropriate channels.

Adbrovz may suspend, restrict, or deactivate vendor access if the required subscription, membership, renewal fee, or other applicable platform fee is unpaid, expired, reversed, disputed, or not successfully processed.

5. No Booking or Income Guarantee

Adbrovz does not guarantee:

• Any minimum number of bookings, leads, users, earnings, revenue, visibility, ranking, rating, or return on investment.
• That a user will accept a quote, complete a booking, make payment, or provide a favourable review.
• Continuous or error-free access to the platform.

Vendor participation is at the Vendor's own commercial risk.

6. Vendor Services and Quality

The Vendor is solely responsible for:

• Providing services with due skill, care, diligence, professionalism, and safety.
• Sending trained, verified, and competent personnel.
• Carrying required tools, equipment, materials, protective gear, safety equipment, and transport.
• Maintaining required registrations, permits, licenses, certifications, insurance, staff records, safety practices, and statutory compliance where applicable.
• Complying with applicable laws, regulations, standards, licensing obligations, tax obligations, labour obligations, insurance obligations, and local rules.
• Ensuring that service descriptions, prices, timings, offers, and availability are accurate.
• Completing accepted bookings on time and as agreed with the user.
• Rectifying defective work, damage, misconduct, delay, or complaint caused by the Vendor or Vendor personnel.

Adbrovz may conduct onboarding checks, document checks, identity checks, business checks, profile review, rating review, or other verification steps. Such checks are limited platform controls and do not make Adbrovz responsible for Vendor services, staff, skill, conduct, licenses, insurance, safety, or legal compliance.

7. Pricing and Overcharging

Vendors must provide accurate and transparent pricing.

Where fixed pricing applies, the Vendor must not charge more than the platform-displayed price except for user-approved additional work, materials, taxes, travel charges, or other platform-permitted charges.

Where inspection-based pricing applies, the Vendor must clearly explain the issue, scope, estimate, material cost, labour cost, taxes, and any additional charges before starting work. The final price must be accepted by the user before the service begins.

Overcharging, hidden charges, misleading estimates, false urgency, forced upselling, or charging for unauthorised work may result in refund obligations, penalties, suspension, delisting, or termination.

8. Booking Acceptance and Availability

Vendors may go online or offline through the platform, subject to platform rules.

When the Vendor uses the online/offline toggle and remains online, Adbrovz Elite may collect and use the Vendor's location, including background location where permitted, to show availability, allocate bookings, estimate arrival, manage service requests, prevent fraud, support safety, and operate the platform.

Once a booking is accepted or assigned, the Vendor must attend and complete the booking unless prevented by genuine emergency or circumstances accepted by Adbrovz.

No overlapping jobs are allowed where they may delay, compromise, or interfere with an accepted booking. The platform may assign upcoming service requests to a service provider who is nearing completion of an ongoing service, based on estimated completion time, travel time, availability, and platform allocation logic.

Repeated cancellation, delay, non-attendance, marking false availability, or failure to update job status may result in account action.

9. OTP and Service Verification

Vendors must follow the OTP verification process for start of service, completion of service, additional services, or other platform-defined events.

The Vendor must not request, capture, enter, guess, share, misuse, or pressure a user to provide an OTP except for the genuine platform-approved purpose at the relevant service stage.

False OTP entry, forged completion, fake attendance, or misuse of user consent is a serious breach and may lead to suspension, termination, non-payment, penalties, and legal action.

10. Payments From Users

Unless Adbrovz separately enables in-app payment collection, users may pay Vendors directly for completed services.

The Vendor is solely responsible for issuing receipts or invoices where required, collecting applicable taxes, reporting income, handling refunds, and complying with payment, tax, and accounting obligations.

Adbrovz may assist with dispute communication but is not responsible for service payment defaults, refund failures, cash handling, tax compliance, or financial disputes between users and Vendors.

11. User Data and Confidentiality

Vendor may receive user name, phone number, location, booking details, service requirements, and other information only for fulfilling the relevant booking.

Vendor must:

• Use user data only for the booked service and related support.
• Keep user data confidential and secure.
• Not sell, rent, share, publish, store unnecessarily, or misuse user data.
• Not contact users outside the booking purpose, except for legitimate service coordination.
• Not send marketing, spam, promotions, or unrelated messages to users without lawful consent.
• Delete or stop using user data when it is no longer needed for the booking, legal compliance, dispute handling, or legitimate business records.

Misuse of user data may result in immediate termination and legal action.

12. Vendor Conduct

Vendors and Vendor personnel must behave professionally and respectfully.

The following are prohibited:

• Harassment, threats, abuse, discrimination, intimidation, or unsafe behaviour.
• Fraud, fake bookings, fake reviews, false completion, false documents, or impersonation.
• Theft, property damage, unauthorised entry, unauthorised photography or recording, or misuse of customer premises.
• Consumption or influence of alcohol, narcotics, or prohibited substances during service.
• Soliciting users to bypass the platform where such conduct harms platform operations, user safety, or dispute handling.
• Using the Adbrovz name, logo, brand, or user data without permission.

Vendors must refuse or stop work that appears unsafe, unlawful, outside the booked scope, beyond their skill or license, or where the premises, equipment, user conduct, or surrounding conditions create risk. Vendors must immediately inform the user and Adbrovz where a safety issue, property damage, injury, threat, unlawful request, or serious incident occurs.

13. Ratings, Reviews, and Quality Control

Users may provide ratings, reviews, and feedback for services received. Vendor ratings, reviews, complaints, cancellations, response times, completion rates, refund history, dispute history, and other quality indicators may be monitored by Adbrovz.

Adbrovz may take appropriate action, including warnings, retraining, reduced visibility, suspension, termination, or legal action, based on such indicators, user feedback, low ratings, repeated complaints, serious incidents, breach of policy, suspicious activity, or poor performance.

14. Suspension and Termination

Adbrovz may suspend, restrict, deactivate, terminate, or permanently block Vendor access at any time if:

• The Vendor breaches this Agreement or platform policies.
• User safety, platform trust, legal compliance, payment integrity, or service quality is at risk.
• Information provided by the Vendor is false, incomplete, or unverifiable.
• The Vendor misuses data, OTP, payments, ratings, or platform features.
• Required fees are unpaid.
• Adbrovz decides to discontinue, modify, or limit the service category, geography, account, or platform feature.

Termination does not affect obligations that should reasonably survive, including confidentiality, payment obligations, refund obligations, indemnity, liability, dispute cooperation, and jurisdiction.

15. Vendor Liability and Indemnity

The Vendor is solely liable for all claims, losses, damages, injury, death, theft, property damage, defective service, delay, overcharging, misconduct, legal violation, tax liability, employment claim, or dispute arising from the Vendor's services, personnel, tools, materials, representations, or breach of this Agreement.

The Vendor is responsible for maintaining any insurance required by law or appropriate for the services provided, including coverage for personnel, tools, transport, injury, property damage, professional work, and third-party claims where applicable. Adbrovz does not provide insurance coverage for Vendor services, Vendor personnel, user property, tools, materials, or service outcomes unless expressly agreed in writing.

The Vendor agrees to indemnify and hold harmless Adbrovz, its directors, officers, employees, contractors, partners, and affiliates from any claims, losses, penalties, costs, damages, liabilities, or expenses, including legal fees, arising from:

• Vendor services or misconduct.
• Breach of this Agreement.
• Violation of law or third-party rights.
• Misuse of user data.
• Tax, employment, labour, licensing, or regulatory non-compliance.
• Claims made by users, Vendor personnel, authorities, or third parties.

16. Limitation of Adbrovz Liability

To the maximum extent permitted by law, Adbrovz is not liable for indirect, incidental, special, punitive, consequential, or business losses, including loss of profit, loss of revenue, loss of goodwill, loss of data, loss of opportunity, or loss of bookings.

Adbrovz is not responsible for user conduct, user payment default, user cancellation, incorrect user information, third-party services, network issues, app downtime, force majeure events, or disputes between users and Vendors.

17. Platform Changes

Adbrovz may update, suspend, discontinue, restrict, rename, redesign, or modify any platform feature, pricing model, subscription plan, service category, commission model, search logic, assignment logic, rating logic, or operational rule at any time.

18. Intellectual Property

All rights in the Adbrovz platform, apps, software, brand, logo, design, content, processes, and technology belong to Adbrovz or its licensors.

Vendors receive only a limited, revocable, non-transferable right to use Adbrovz Elite for approved platform purposes.

19. Updates to this Agreement

Adbrovz may update this Agreement periodically. Continued use of Adbrovz Elite after an update means the Vendor accepts the updated Agreement.

20. Governing Law and Jurisdiction

This Agreement is governed by the laws of India.

Subject to applicable law, courts in Bengaluru, Karnataka, India shall have exclusive jurisdiction over disputes arising from or relating to this Agreement, Adbrovz Elite, Vendor services, or platform use.

21. Contact

For legal, account, or support queries, contact:

Adbrovz Private Limited

22nd Main, 9th Block, Jayanagar, Bengaluru, Karnataka, India

Email: support.services@adbrovz.app

For legal, account, or support queries, contact support.services@adbrovz.app.