USER TERMS & CONDITIONS

Adbrovz Services

Effective Date: 25 April 2026

Last revised: 27 September 2026

These Terms & Conditions ("Terms") govern access to and use of the Adbrovz Services user application, website, booking flow, customer support, and related platform services provided by Adbrovz Private Limited, located at 22nd Main, 9th Block, Jayanagar, Bengaluru, Karnataka, India - 560041 ("Adbrovz", "Company", "we", "us", or "our").

During registration you ("User", "you" or "your") must read and affirmatively accept these Terms through the registration agreement checkbox before continuing. The shared Adbrovz Services and Adbrovz Elite Privacy Policy explains how personal information is handled. Registration acceptance does not waive statutory rights or replace consent needed for a particular service or optional data use.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract.

If you use the platform on behalf of another person, household, company, property, or organisation, you confirm that you have authority to do so and to share the relevant information needed for the service.

2. Platform Nature

Adbrovz is an intermediary technology platform that connects users with independent third-party service providers ("Vendors").

Adbrovz does not directly provide home, repair, maintenance, beauty, cleaning, professional, installation, inspection, or other listed services. Vendors are independent providers and are solely responsible for service quality, pricing accuracy, safety, tools, materials, conduct, warranties, taxes, invoices, refunds, insurance, licenses, personnel, and legal compliance.

Use of the platform does not create an agency, employment, partnership, joint venture, or representative relationship between Adbrovz and any Vendor.

The catalog may include direct professional work or assistance connecting you to a supplier, rental provider or authorised representative. A request for assistance is not a promise of third-party approval, activation, inventory or results. Read the stated service scope and confirm provider-controlled requirements and charges before committing. Adbrovz retains its own responsibilities under applicable law.

3. Account and User Information

Registration requires your name and phone number; email is optional. Verify your phone by OTP and choose a four-digit PIN for subsequent login. Supply accurate service address, location and booking details when needed for the requested work. Do not share your login PIN or login OTP with a Vendor; job-stage OTPs serve a different purpose.

You are responsible for maintaining the confidentiality of your account, device, login credentials, OTPs, and booking communications. You are responsible for activity conducted through your account unless caused by Adbrovz's proven fault.

Adbrovz may verify, suspend, restrict, or terminate accounts where information is false, incomplete, misleading, fraudulent, unsafe, or in breach of these Terms.

4. Booking and Service Flow

Select one Category and one Subcategory, then the available Types and Services needed within that selection. Multiple selected services must be compatible with fulfilment by one eligible Vendor. Quantity refers to matching units of the selected service. Confirm unclear requirements with the assigned Vendor after acceptance and before travel or work.

A booking is one agreed engagement. It may span multiple agreed days where the work requires it, but does not include automatic weekly, monthly or other recurring follow-up visits. An estimate of duration is not an arrival or completion guarantee. Professional aftercare or other legal duties are not removed by this booking limit.

Users may schedule services in advance based on available time slots, fixed slots, pre-booking windows, immediate availability, or other platform-defined flows.

The platform offers your request to eligible available Vendors within admin-configured search radii in stages. When a Vendor acceptance is confirmed by the platform, that Vendor is assigned to the booking and the other pending offers close automatically. Closing those offers does not cancel your booking. If nobody accepts, discovery advances to the next configured radius. Search distances are configurable and do not guarantee acceptance or arrival.

A request notification is not a confirmed assignment. Rely on the booking confirmation shown in the app; a pending search does not establish that a Vendor has accepted. Any later cancellation, rescheduling or reassignment is separate from closing unaccepted offers and remains subject to the applicable booking terms.

Booking confirmation does not guarantee that a Vendor will always be available, arrive on time, complete the work, or accept additional work. Adbrovz may cancel, reschedule, reassign, or decline bookings due to Vendor availability, user location, safety concerns, operational issues, inaccurate information, service limitations, or force majeure events.

5. Pricing and Estimates

Fixed prices apply to the defined scope. Approximate ranges help you understand likely costs and are not guaranteed totals; the Vendor confirms the quote for your actual requirements. Where the description identifies a zero amount as quote-based or assistance-only, it is not a promise that the underlying service, product, connection or materials are free. Read the unit, quantity, inclusions and exclusions.

For inspection-based or variable services, the Vendor should explain the issue, scope, material cost, labour cost, taxes, travel charges, and other applicable charges before starting work. You should approve the final price before service begins.

Additional requirements may be identified before starting, during work, or at the end of the appointment. The Vendor must use the app's extra-service or custom-quote flow and obtain your approval of the additional scope and amount before performing that additional paid work. The app displays the revised final amount; an amount shown only after unapproved work does not establish your consent. Repeat work is not automatically included in the booking.

Displayed prices, discounts, service descriptions, and availability may change from time to time. Errors may be corrected, and Adbrovz may cancel or modify bookings affected by pricing, technical, or listing errors.

Changes to a listing do not automatically change a price already agreed for a booking. Any correction affecting your booking must be explained and accepted by you, or handled through the applicable cancellation and refund process. The app calculates applicable two-way Vendor travel charges and includes them in the final amount; do not pay a duplicate charge for the same travel.

6. OTP Verification and Consent

OTP verification may be required for starting a service, completing a service, approving additional services, or other platform-defined events.

Providing an OTP to a Vendor or entering an OTP in the app is treated as confirmation of the relevant action, including consent to start service, complete service, or approve additional work, as applicable.

An OTP confirms only the identified app action. It is not a waiver of complaints, warranty or statutory remedies, a general signature, or a substitute for informed clinical or other professional consent where required.

You are responsible for safeguarding OTPs. Do not share an OTP until the relevant service stage has actually occurred. If a Vendor asks for an OTP improperly, report it to Adbrovz support.

7. Payments

Service payments are made directly to the Vendor for the agreed fixed-price scope or approved quote and extras. Adbrovz does not collect the service payment or a customer advance to place a booking and does not charge a per-job commission to the Vendor. Vendor membership/service/rental platform fees are separate and must not be misrepresented as a fee you owe to Adbrovz. Regulated products must use the relevant provider's legally required payment channel.

The Vendor is responsible for collecting payment, issuing receipts or invoices where applicable, charging taxes where applicable, and handling payment-related queries.

Adbrovz does not store card, UPI, wallet, or bank payment credentials for direct Vendor payments. If third-party payment services are introduced, their own terms and privacy practices may apply.

8. Cancellations, Travel Charges, and No-Show

You may cancel before service begins, subject to platform rules shown at the time of booking.

If the Vendor has already started travel, reached the location, purchased user-approved materials, or spent time based on your confirmed booking, travel charges, inspection charges, cancellation charges, waiting charges, or material charges may apply.

Adbrovz or the Vendor may cancel a booking if the service location is unsafe, inaccessible, incorrect, outside serviceable area, or materially different from the booking details.

Adbrovz may also cancel, reschedule, or reassign a booking due to Vendor unavailability, operational issues, suspected misuse, safety concerns, inaccurate booking information, force majeure events, or service limitations. Cancellation charges, if any, will depend on the booking stage, Vendor travel status, material purchase, inspection, time spent, and platform rules applicable at the time.

No charge arises solely from listing possible charges here. Any cancellation, waiting, inspection or material charge must be lawful and clearly disclosed before you commit, and must not duplicate travel or other amounts already included. Adbrovz will not impose an asymmetric cancellation charge prohibited by applicable consumer law.

9. Refunds and Disputes

Because service payments are made directly to Vendors, service refunds are handled by the responsible Vendor. Adbrovz may help with communication and complaints and remains responsible for its own obligations under applicable law.

Adbrovz may assist in communication and dispute review but cannot guarantee a particular outcome. Vendors remain responsible for applicable service refunds, rework, warranties and compensation attributable to their work. This allocation does not remove Adbrovz's own statutory responsibilities or limit your right to seek a remedy from the legally responsible party.

You should raise complaints promptly with supporting details, including booking ID, photos, videos, invoice, payment proof, chat records, or other relevant evidence.

Refund and remedy decisions must consider the agreed scope, actual work, evidence and applicable law. Payment, a completion OTP, approval of the price or use of materials does not by itself waive a claim for deficient, unsafe or misrepresented work. Mandatory consumer rights cannot be excluded by a blanket no-refund rule.

10. User Conduct

You agree not to:

11. Ratings and Reviews

Users may provide ratings, reviews, and feedback for services received.

Ratings, reviews, and feedback must be honest, relevant, lawful, and based on your actual experience. Adbrovz reserves the right to moderate, remove, restrict, or take appropriate action based on such ratings, reviews, or feedback, including where the content is false, abusive, misleading, defamatory, discriminatory, unlawful, irrelevant, promotional, or violates platform policies.

12. User Data Sharing

After booking confirmation, Adbrovz may share your name, phone number, location, address, service request, booking details, and other necessary information with the assigned Vendor for service fulfilment.

After booking confirmation, Vendor details such as name, phone number, location or status where relevant, profile, service category, ratings, and booking details may be shared with you for coordination, safety, service delivery, and support.

Use of personal data is governed by the Adbrovz Privacy Policy.

13. Third-Party Vendors and Service Risk

You understand that Vendors are independent third parties. To the maximum extent permitted by law, Adbrovz is not responsible for:

This clause does not exclude liability that cannot be excluded under applicable law.

Adbrovz may conduct Vendor onboarding checks, document checks, profile review, rating review, or other verification steps. Such checks are limited and do not guarantee Vendor identity, skill, behaviour, service quality, safety, insurance coverage, license status, or future conduct.

14. Safety, Damage, Insurance, and Emergency Services

Vendors are responsible for taking reasonable care while providing services and for any damage, injury, loss, defective work, unsafe work, misconduct, or negligence caused by the Vendor or Vendor personnel.

Adbrovz does not provide insurance for user property, Vendor work, materials, tools, or service outcomes unless expressly stated in writing. Users should use their own judgment before allowing a Vendor to access property, equipment, premises, or sensitive areas.

Adbrovz is not an emergency service provider. If there is immediate danger, fire, gas leak, electric shock risk, medical emergency, crime, structural risk, or any other urgent safety issue, users should contact the appropriate emergency services, authorities, utility provider, or qualified professional directly.

Vendors may refuse or stop work that appears unsafe, unlawful, outside the booked scope, beyond their skill or license, or where the premises, equipment, user conduct, or surrounding conditions create risk.

15. Limitation of Liability

To the maximum extent permitted by law, Adbrovz is not liable for indirect, incidental, special, punitive, consequential, or business losses, including loss of profit, loss of data, loss of goodwill, loss of opportunity, or emotional distress arising from platform use or Vendor services.

Any limitation in these Terms operates only to the extent permitted by law. No clause excludes Adbrovz's own fraud, applicable statutory duties or other liability that cannot lawfully be excluded. The fact that you pay the Vendor directly and pay nothing to Adbrovz does not by itself eliminate a remedy against Adbrovz where the law provides one.

16. Indemnity

You agree to indemnify and hold harmless Adbrovz, its directors, officers, employees, contractors, partners, and affiliates from claims, losses, liabilities, penalties, damages, costs, and expenses arising from:

The indemnity above is limited to loss attributable to your breach or wrongful conduct, not loss caused by Adbrovz's own fault. Nothing prevents use of a competent consumer commission, regulator or statutory grievance mechanism.

17. Platform Availability and Changes

Adbrovz may update, suspend, discontinue, restrict, modify, or remove any feature, service, category, area, pricing display, Vendor, offer, booking flow, or account access at any time.

The platform may be unavailable due to maintenance, network issues, bugs, third-party failures, security incidents, force majeure events, or operational reasons.

18. Account Suspension or Termination

Adbrovz may suspend, restrict, or terminate your account if you breach these Terms, misuse the platform, create risk for Vendors or users, provide false information, fail verification, misuse OTPs, or engage in fraudulent, unsafe, unlawful, or abusive conduct.

19. Intellectual Property

All rights in the Adbrovz platform, apps, software, brand, logo, design, content, processes, and technology belong to Adbrovz or its licensors.

You receive only a limited, revocable, non-transferable right to use the platform for personal booking purposes.

20. Force Majeure

Adbrovz is not responsible for delay, cancellation, failure, or loss caused by events beyond reasonable control, including natural disasters, strikes, internet failures, power failures, government action, pandemic, civil disturbance, accidents, transport disruption, or Vendor unavailability.

21. Updates to these Terms

Adbrovz may update these Terms, identify the revised version and provide notice or request fresh acceptance where required by law. Posting an update alone does not establish acceptance of a material change. Updates do not retrospectively remove accrued rights or change the agreed price of completed work.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, courts in Bengaluru, Karnataka, India shall have exclusive jurisdiction over disputes arising from or relating to these Terms, Adbrovz Services, bookings, or platform use.

23. Contact

For legal, account, or support queries, contact:

For a consumer grievance, provide your booking reference and a description through the contact below. Adbrovz will acknowledge consumer grievances within 48 hours and address them within one month, or within any shorter applicable statutory period. This process does not prevent you from approaching the National Consumer Helpline, a competent consumer commission or another lawful authority.

Adbrovz Private Limited

22nd Main, 9th Block, Jayanagar, Bengaluru, Karnataka, India - 560041

Email: support.services@adbrovz.app

Phone: 8884745611

CIN: U74999KA2022PTC168833

For support, contact support.services@adbrovz.app.