PRIVACY POLICY

Adbrovz Services and Adbrovz Elite

Effective Date: 25 April 2026

Last revised: 27 September 2026

This Privacy Policy explains how Adbrovz Private Limited, located at 22nd Main, 9th Block, Jayanagar, Bengaluru, Karnataka, India - 560041 ("Adbrovz", "Company", "we", "us", or "our") collects, uses, shares, stores, and protects information when users access Adbrovz Services and vendors access Adbrovz Elite.

This Privacy Policy applies to both:

• Adbrovz Services: the user app for booking services.
• Adbrovz Elite: the vendor app for receiving and managing service bookings.

This Policy is presented with the applicable registration terms before you continue. It explains personal-data handling; acknowledgement is not blanket consent to unrelated processing, marketing or recording. Where a use requires separate consent or a device permission, we will seek it for that purpose. You may exercise the choices below; refusing information necessary for a requested feature may prevent that feature from being provided.

1. Information We Collect

Depending on whether you use Adbrovz Services or Adbrovz Elite, we may collect the following information:

Account information:

• Name
• Phone number
• Email address: mandatory at registration for Adbrovz Services customers and optional at registration for Adbrovz Elite vendors.
• Profile details
• Login and account identifiers
• Phone-verification and authentication events associated with OTP and four-digit PIN login. Do not send your PIN or live OTP in documents or support messages.
• Applicable registration-document acceptance records, such as document version, account reference and date/method of acceptance where recorded, for demonstrating and managing the terms that apply.

Booking and service information:

• Service category
• Booking date and time
• Service address
• Location details
• User instructions
• Vendor assignment details
• Service status
• OTP verification events
• Ratings, reviews, complaints, support requests, and dispute records
• Photos, videos, documents, invoices, estimates, service images, damage images, completion proof, or other files uploaded or captured for booking, verification, support, dispute resolution, service quality, or vendor review.

Vendor information:

• Mandatory registration photo, identity proof and address proof; selected work and business location, including state, city and pincode.
• Work proof, bank proof and police verification if supplied; these are currently optional registration uploads. Required profession-specific eligibility evidence may still be requested before approving relevant work.
• Qualifications, licences, professional registration and verification results where relevant; approved or restricted service paths, reviewer decisions and re-verification information.
• Completed service-specific onboarding undertakings, signed Individual or Business Vendor Acceptance sheets identifying the accepted requirements and versions, separately required practitioner declarations, signatory names and capacities, signatures, delivery/receipt details and related approval correspondence received by email, post or another designated method. Information about an authorised representative or practitioner is processed for their relevant role, not unrelated purposes.
• Vendor name, business name, contact details, service categories, pricing, availability, service area, documents, verification details, profile details, subscription or membership status, and performance data.
• Vendor-uploaded photos, identity or business documents, certificates, service images, invoices, work proof, or other files required for onboarding, verification, listing, service fulfilment, support, quality review, or dispute resolution.

Submit only documents relevant to the requested check. Where accepted for verification, mask unrelated identification or financial details. Bank proof, if supplied, may contain account particulars for verification; this is distinct from payment credentials such as passwords, PINs and authentication secrets, which you must not submit.

Location information:

• Approximate or precise location, where permitted by the user or vendor and required for booking, assignment, navigation, service fulfilment, fraud prevention, safety, or support.
• For Adbrovz Elite vendors, when the vendor uses the online/offline toggle and remains online, we may collect location data, including background location where permitted, to show availability, allocate service requests, estimate travel or arrival time, support navigation, prevent fraud, improve safety, and operate the platform.

Device and technical information:

• Device model
• Operating system
• App version
• IP address
• Device identifiers
• Crash logs
• Diagnostics
• Usage logs
• Notification token
• Security and fraud-prevention signals

Payment-related information:

• We do not store card, UPI, wallet, or bank payment credentials for direct payments made between users and vendors.
• Vendor membership, subscription, renewal, or platform fee payments in Adbrovz Elite may be processed through Razorpay or another authorised payment service provider. Such providers may process payment information under their own terms and privacy policies.
• We may receive limited payment information such as transaction status/reference, amount, applicable membership/service/rental plan, start/end dates, renewal, invoice, failure and refund information. Payment authentication secrets and full payment-instrument credentials are not stored by Adbrovz. Optional bank-verification documents are handled as verification information described above.

Communications:

• Calls, chats, emails, support messages, feedback, complaint details, and other communications with users, vendors, or support.
• Communications you send to Adbrovz and related support records may be retained for the stated purposes. This Policy alone does not authorise blanket recording of customer-Vendor calls. Any recording feature must provide the applicable notice and obtain consent where required before recording.

2. How We Use Information

We use information to:

• Create, verify, operate, and secure accounts.
• Assess eligibility for selected work, contact applicants, verify necessary documents with appropriate sources, obtain signed service-specific undertakings, record restrictions and support the approval process.
• Deliver onboarding documents and copies through the chosen channel; administer applicable vendor fees, periods and activation after required approvals and successful payment of any final payable amount, or eligible coupon-based zero-payable activation without payment-gateway redirection.
• Maintain necessary acceptance and signed-onboarding evidence without treating an upload, payment or OTP alone as professional approval.
• Show services, process bookings, assign vendors, and coordinate service delivery.
• Share necessary user and vendor details after booking confirmation.
• Verify service start, completion, and additional work through OTP or platform events.
• Provide customer support and vendor support.
• Send booking updates, service alerts, account alerts, support messages, policy updates, and push notifications.
• Improve app performance, service quality, safety, reliability, and user experience.
• Monitor ratings, reviews, cancellations, disputes, suspicious activity, fraud, abuse, and policy violations.
• Process vendor subscriptions, membership status, invoices, and account access.
• Comply with legal, tax, regulatory, security, audit, and dispute-resolution obligations.
• Enforce our Terms & Conditions, Vendor Agreement, and platform policies.

3. How We Share Information

We may share information as follows:

With users and vendors:

• After booking confirmation, user details such as name, phone number, address, location, booking details, and service requirements may be shared with the assigned vendor.
• Vendor details such as name, phone number, profile, service category, ratings, location/status where relevant, and booking details may be shared with the user.

With service providers:

• We may share information with hosting providers, analytics providers, crash-reporting tools, notification services, customer-support tools, payment processors such as Razorpay, SMS/email/OTP providers, security providers, and other vendors who help operate the apps.
• Where necessary and lawful, relevant verification information may be shared with an issuing authority, professional council or authorised verification provider to check identity, credentials or eligibility. Agreement delivery may involve email or postal providers. Access and disclosure are limited to the relevant purpose, with appropriate confidentiality and security safeguards.

For legal and safety reasons:

• We may share information with law enforcement, courts, regulators, government authorities, legal advisors, insurers, or affected parties where required by law or where necessary to protect rights, safety, users, vendors, the public, or the platform.

For business changes:

• If Adbrovz is involved in a merger, acquisition, investment, restructuring, sale of assets, or transfer of business, information may be shared or transferred as part of that transaction, subject to reasonable confidentiality and legal safeguards.

We do not sell personal information.

Verification scans, bank proof, police-verification documents, signatures and full signed onboarding documents are not ordinary public profile information and are not routinely shared with customers or other vendors. Access is limited to authorised personnel and necessary verification, legal, support or service providers. Public profile details and necessary booking coordination information are treated separately.

4. Third-Party SDKs and Services

The apps may use third-party SDKs or services for hosting, analytics, crash reporting, maps, location, notifications, OTP, messaging, payments, fraud prevention, or support.

These third parties may collect or process information according to their own privacy policies. We are responsible for ensuring that our app disclosures and Google Play Data safety declarations reflect the SDKs and services actually used in the apps.

5. Permissions

The apps may request permissions such as location, notifications, camera, photos/files, phone, SMS/OTP reading, or other device permissions only where needed for app features.

Camera, photos, videos, and file access may be used to let users or vendors upload or capture images, documents, invoices, service proof, damage proof, profile images, verification documents, complaint evidence, or other files required for booking, onboarding, service fulfilment, support, safety, quality review, and dispute resolution.

For Adbrovz Elite, vendor location may be collected while the vendor is online, including in the background where permitted by the device and app settings. Vendors can stop this collection by going offline in the app or disabling location permissions in device settings, but doing so may restrict booking allocation, navigation, availability, or other platform features.

You can manage app permissions through your device settings. Some features may not work properly if required permissions are disabled.

6. Data Security

We use reasonable technical, organisational, and administrative measures to protect information, including access controls, authentication, encryption where appropriate, secure hosting practices, logging, and internal restrictions.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect information from unauthorised access, misuse, loss, alteration, and disclosure.

Signed and paper onboarding records require restricted access and secure handling as well as digital safeguards. Suspected loss or unauthorised disclosure should be reported through the contact below. We will assess incidents and provide notices to affected persons or authorities where required by applicable law. Do not send unnecessary identity documents, PINs or OTPs with an incident report.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the apps and services.
• Maintain accounts and booking history.
• Resolve disputes and support requests.
• Prevent fraud, abuse, and unsafe activity.
• Comply with legal, tax, accounting, audit, and regulatory obligations.
• Enforce our agreements and policies.

When information is no longer required, we will delete, anonymise, or securely restrict it, subject to lawful retention needs.

Verification and signed-onboarding records may need to be retained after rejection, withdrawal, expiry or account closure for applicable legal obligations, agreement evidence or genuine disputes. Retention must be limited to the relevant purpose and period; it is not permission to keep every upload indefinitely. We review continued need, restrict retained records and securely dispose of unnecessary digital and paper copies. You may ask about the retention basis applicable to your records.

8. Account Deletion and Data Deletion

Adbrovz Services users may delete their account from the in-app profile section where the Delete Account option is available, or may request account and data deletion by contacting us.

When a user deletes their account using the in-app Delete Account option, the account is deleted or deactivated immediately and the user will no longer be able to log in using that account.

After account deletion, Adbrovz deletes or anonymises personal information that is no longer required. However, Adbrovz may retain limited information where necessary for legitimate purposes, including legal compliance, tax and accounting records, fraud prevention, security, dispute resolution, enforcement of terms, booking history, payment records, complaints, and regulatory obligations.

Retained information will be used only for such limited purposes and will not be used to provide normal account access after deletion.

Adbrovz Elite vendors may request account and data deletion by contacting us. Admin reviews pending bookings, disputes, payment records and legally necessary retention. An unresolved payment or subscription does not authorise indefinite retention of unrelated data. Where information must be retained, we will explain the relevant basis and restrict its use; the request remains subject to applicable legal response requirements.

Deletion requests can be sent to:

support.services@adbrovz.app

Please include your registered phone number or email address so we can verify and process the request.

We may retain limited information where required or permitted by law, including records needed for fraud prevention, security, dispute resolution, tax, accounting, legal compliance, and enforcement of agreements.

9. Notifications and Communications

We may send push notifications, SMS, email, WhatsApp or similar messages, in-app alerts, and calls for booking updates, OTP, service coordination, account alerts, support, safety, policy updates, offers, and platform communications.

You may disable certain notifications through device or app settings, but essential service, security, OTP, and account messages may still be sent where permitted by law.

Optional promotional communications are separate from essential booking and account messages. You may request that marketing stop using the contact below or an available unsubscribe control. Withdrawal of marketing consent does not cancel an otherwise necessary service communication.

10. Children's Privacy

Accounts are intended for adults aged at least 18. Do not create a child's account. An adult may book a lawful service for a child where available and should provide only information necessary for that service with appropriate parental or guardian authority. We do not seek unrelated child information. Any processing involving children must follow applicable consent, safety and data-protection requirements; report an unauthorised child account or unnecessary child data through the contact below.

11. User Choices and Rights

You may contact us to request access, correction, deletion or restriction of your information, ask about its use or sharing, raise a privacy grievance, or withdraw consent where processing relies on consent. Applicable legal rights and response periods govern each request. Withdrawal does not invalidate earlier lawful processing or override required retention, but may affect a feature that needs the information.

We may need to verify your identity before processing a request. Some requests may be limited by legal, security, fraud-prevention, dispute, tax, or operational requirements.

We will explain a refusal or limitation where required and identify available escalation options under the law then in force. Use proportionate identity evidence; do not provide your login PIN or OTP. This Policy does not claim that provisions with a future statutory commencement date are already in force.

12. International Processing

Information may be stored or processed using service providers located in India or other countries. Where information is transferred or processed outside India, we take reasonable steps required by applicable law.

13. Changes to this Privacy Policy

We may update this Policy and identify its revision and applicable effective date on the app or public page. We will give notice and obtain fresh consent where required before a materially new consent-based use. Continued use alone is not blanket consent to unrelated purposes. Changes do not retrospectively legitimise unlawful processing.

14. Contact and Privacy Point of Contact

For privacy questions, account deletion, data requests, or complaints, contact:

Adbrovz Private Limited

22nd Main, 9th Block, Jayanagar, Bengaluru, Karnataka, India - 560041

Email: support.services@adbrovz.app

Phone: 8884745611

CIN: U74999KA2022PTC168833

For privacy questions, account deletion, data requests, or complaints, contact support.services@adbrovz.app.