VENDOR AGREEMENT

Adbrovz Elite

Effective Date: 25 April 2026

Last revised: 27 September 2026

This Vendor Agreement ("Agreement") governs access to and use of the Adbrovz Elite vendor application and related platform services provided by Adbrovz Private Limited, located at 22nd Main, 9th Block, Jayanagar, Bengaluru, Karnataka, India - 560041 ("Adbrovz", "Company", "we", "us", or "our").

During registration, the vendor, service provider, business, technician, professional or authorised representative ("Vendor", "you" or "your") must read and affirmatively accept this Agreement through the registration agreement checkbox before continuing. The shared Adbrovz Services and Adbrovz Elite Privacy Policy explains personal-data handling; agreeing to platform terms is not blanket consent to unrelated data uses. Keep a copy of the applicable terms.

1. Platform Role

Adbrovz operates a technology platform that helps users discover and book independent service providers.

Adbrovz is not the employer, agent, partner, contractor, principal, or representative of any Vendor. Vendors provide services independently and are solely responsible for their service delivery, staff, tools, conduct, pricing accuracy, safety, legal compliance, and customer interactions.

2. Eligibility and Authority

Registration requires your name and phone number; email is optional. Your phone is verified by OTP, and you set a four-digit PIN for subsequent login. Provide your selected work and business location, including state, city and pincode. Keep your PIN and login OTP confidential; do not disclose them to customers or support.

A photo, identity proof and address proof are mandatory registration uploads. Work proof, bank proof and police verification are currently optional at this upload stage. Optional upload status does not waive any qualification, professional registration, licence, safety or other evidence required by law or for approval of your selected work. Supply only necessary, genuine documents through the designated channels.

You represent that:

• You are legally capable of entering into a binding agreement.
• You have the required skill, experience, licenses, permissions, tax registrations, and authority to provide the services listed by you.
• If you register on behalf of a business, you are authorised to bind that business to this Agreement.
• Information submitted during registration and verification is true, current, and complete.

Adbrovz may request identity, business, address, service, license, certificate, bank, tax, or other verification information at any time.

3. Approval and Listing

Vendor registration, listing, service availability, pricing visibility, and account activation are subject to Adbrovz review and approval.

After submission, your account remains in the verification process. Adbrovz reviews the mandatory documents and contacts you to assess eligibility for every selected service. Ineligible selections may be removed or restricted; selecting work is not approval to perform it.

The applicable service-specific onboarding requirements are made available through an identified online link or supplied copy, by email, post or another suitable method. Read the full requirements before signing the Individual or Business Vendor Acceptance sheet identifying their title, version, date and link or supplied copy. You may sign at the office or return the signed sheet through the designated channel; return of the entire requirements document is not necessary. Any separately required practitioner declaration must also be provided. Adbrovz must receive the completed signed acceptance and complete required checks before marking that work accepted or verified. You then proceed to the applicable membership/service/rental payment stage. Dashboard access to receive orders requires the relevant approvals and successful payment of the final payable amount, or coupon-based zero-payable activation under section 4. Registration, signature, payment or a coupon alone does not guarantee activation or bookings.

The service-specific onboarding undertaking is accepted through the signed acceptance sheet and any required separate declarations before approval. It supplements this common Agreement for the identified work, practitioners and safety obligations; it is not signed for each booking or unchanged renewal. The veterinary undertaking does not require a Company countersignature: receipt and approval are separately recorded. Signing does not grant permanent access or replace the applicable membership requirements in section 4. It does not replace this Agreement or the Privacy Policy. Any variation of common terms requires a separate, expressly identified and validly accepted amendment under this Agreement. An internal checklist is not evidence of acceptance or professional approval. Neither general approval nor a custom quote authorises unapproved work or a substitute practitioner.

Notify Adbrovz promptly of expired or restricted credentials, material changes to your eligibility, or changes to the attending personnel. Do not perform affected work pending required reapproval.

Adbrovz may approve, reject, suspend, remove, edit, re-categorise, limit, or modify any Vendor profile, service listing, description, price, offer, image, availability, service area, or account status to protect users, comply with law, maintain platform quality, or operate the platform.

New service selections require Adbrovz approval before they become eligible for bookings. Vendors currently cannot remove approved services themselves; contact support for review. Adbrovz may remove or suspend services under this Agreement. A selection change does not by itself establish a refund, credit or retrospective fee adjustment; applicable disclosed terms and law govern.

4. Membership, Subscription, and Fees

Vendors must maintain the applicable approved membership, service subscription/renewal and rental platform-access arrangements displayed in Adbrovz Elite to receive service requests. Only the applicable charges, taxes, scope and periods disclosed before purchase apply. These vendor platform fees are separate from customer payments for individual work; Adbrovz does not charge a per-job commission.

At both initial purchase and renewal, you may choose from the applicable membership cards then displayed in the app. Plan names, availability, prices and durations may change; no particular plan or duration is guaranteed to remain available. Renewal is not restricted to your previous plan. The selected card and checkout display identify the applicable scope, charges and period, subject to the paid-period protections below.

Rental and Approved Services Fee are separate charges from membership. Rental relates to your approved service hierarchy. Approved Services Fee is the vendor-facing registration/service-renewal charge and is not a one-time-only fee. Their current recurring cycles are each 30 days, separate from the selected membership period; 12 such cycles cover 360 days, not a 365-day year. Check the applicable amounts, coverage and start/end dates shown before purchase or renewal.

Without an applied eligible coupon, the displayed payable amount must be paid. If an eligible 100% discount coupon reduces the final payable amount to zero, activation proceeds directly without redirection to the payment gateway, once all required document verification, signed acceptance and service approvals are complete. If an amount remains payable after a discount, that amount must be successfully paid. A coupon applies only to its disclosed eligible charges and coverage; it does not grant permanent free access or waive later charges outside that coverage. Offers are subject to their displayed eligibility, validity and usage conditions, not a promise that a particular coupon will be available.

Subject to applicable law and any more favourable terms disclosed before payment:

• Fees are payable in advance.
• Account activation requires approval and either successful payment of the final payable amount or the coupon-based zero-payable activation described above.
• Low or no bookings, inactivity or Vendor unavailability do not alone create a refund entitlement for an available plan. This does not exclude remedies required by law, duplicate or erroneous payment corrections, or a refund expressly promised for the purchased plan.
• Subscription or membership benefits apply only for the period and scope communicated by Adbrovz.

Vendor membership, subscription, renewal, or platform fees may be processed through Razorpay or another authorised payment service provider. By making payment, the Vendor agrees to the applicable payment processor's terms, policies, charges, settlement rules, refund rules, and transaction processing practices.

Adbrovz may receive and store limited payment-related information such as payment status, transaction ID, payment reference, invoice details, amount, plan, renewal date, and failure or refund status. Adbrovz does not store full card, UPI, wallet, or bank credentials.

The app displays the applicable fees and their start and end dates before purchase or renewal. Adbrovz may change fees for the next purchase or renewal without a separate notification, except where law requires notice. An already-paid period remains on its agreed pricing and period terms until the displayed end date; a later price increase does not create a retrospective charge. Lawful safety or breach-related restrictions remain possible under this Agreement. No automatic renewal debit or payment mandate is authorised merely by accepting this Agreement; any such mandate requires separate valid authorisation.

Adbrovz may suspend, restrict, or deactivate vendor access if the required subscription, membership, renewal fee, or other applicable platform fee is unpaid, expired, reversed, disputed, or not successfully processed.

5. No Booking or Income Guarantee

Adbrovz does not guarantee:

• Any minimum number of bookings, leads, users, earnings, revenue, visibility, ranking, rating, or return on investment.
• That a user will accept a quote, complete a booking, make payment, or provide a favourable review.
• Continuous or error-free access to the platform.

Vendor participation is at the Vendor's own commercial risk.

6. Vendor Services and Quality

The Vendor is solely responsible for:

• Providing services with due skill, care, diligence, professionalism, and safety.
• Sending trained, verified, and competent personnel.
• Carrying required tools, equipment, materials, protective gear, safety equipment, and transport.
• Maintaining required registrations, permits, licenses, certifications, insurance, staff records, safety practices, and statutory compliance where applicable.
• Complying with applicable laws, regulations, standards, licensing obligations, tax obligations, labour obligations, insurance obligations, and local rules.
• Ensuring that service descriptions, prices, timings, offers, and availability are accurate.
• Completing accepted bookings on time and as agreed with the user.
• Rectifying defective work, damage, misconduct, delay, or complaint caused by the Vendor or Vendor personnel.

Adbrovz conducts required onboarding and service-approval checks as described above. Checks are limited controls, not guarantees of future conduct, competence or outcomes. Vendors retain responsibility for their work; these checks do not remove Adbrovz's own duties or liability under applicable law.

7. Pricing and Overcharging

Vendors must provide accurate and transparent pricing.

A displayed approximate range is guidance for the stated scope, not a guaranteed total. Where a description identifies a zero amount as a quote-based or assistance placeholder, it does not mean the underlying work, materials, product or third-party plan is free. Explain the final scope, quantity, unit, inclusions and exclusions without requiring the customer to make a technical diagnosis.

Where fixed pricing applies, the Vendor must not charge more than the platform-displayed price except for user-approved additional work, materials, taxes, travel charges, or other platform-permitted charges.

Where inspection-based pricing applies, the Vendor must clearly explain the issue, scope, estimate, material cost, labour cost, taxes, and any additional charges before starting work. The final price must be accepted by the user before the service begins.

Overcharging, hidden charges, misleading estimates, false urgency, forced upselling, or charging for unauthorised work may result in refund obligations, penalties, suspension, delisting, or termination.

Use the app's predefined extra-service or custom-quote flow for additional requirements identified before, during or at the end of the visit. Obtain the customer's approval of the additional scope and amount before performing the additional paid work; showing a final amount afterward is not consent. The app displays the revised final amount. Do not charge the same work twice or duplicate its automatically calculated two-way travel charge.

One booking is one agreed engagement handled by one eligible approved Vendor, including authorised personnel where applicable. It may span agreed days, but does not create automatic recurring visits. A quantity repeats the stated matching units, not an unspecified maintenance plan. Confirm scope, schedule, materials and any required professional consent before proceeding.

8. Booking Acceptance and Availability

Vendors may go online or offline through the platform, subject to platform rules.

When the Vendor uses the online/offline toggle and remains online, Adbrovz Elite may collect and use the Vendor's location, including background location where permitted, to show availability, allocate bookings, estimate arrival, manage service requests, prevent fraud, support safety, and operate the platform.

The app routes service requests only to Vendors whose profiles are approved for the requested services; approval for one service does not make a Vendor eligible for requests for another. Accept a received request only when you are available and able to perform that particular job safely within your competence. After accepting, use available customer-contact facilities to confirm requirements, access, suitability and timing before travel. Routing approval is not a guarantee that every individual case is suitable. If the actual requirement differs from the approved scope, or a routing error is apparent, contact support and do not undertake unsafe or unlicensed work. Attend and perform the agreed work unless genuine emergency, safety, legal or scope limitations prevent it; inform the customer and Adbrovz promptly and arrange appropriate cancellation, rescheduling or safe handover.

No overlapping jobs are allowed where they may delay, compromise or interfere with an accepted booking. Requests are offered to eligible available Vendors within configured search radii in stages. When your acceptance is confirmed by the platform, the booking is assigned to you and other pending offers for it close. If nobody accepts, discovery advances to the next configured radius. A notification or attempted acceptance alone is not a confirmed assignment. Check confirmation before travelling; no specific radius, response time or booking volume is guaranteed.

Repeated cancellation, delay, non-attendance, marking false availability, or failure to update job status may result in account action.

9. OTP and Service Verification

Vendors must follow the OTP verification process for start of service, completion of service, additional services, or other platform-defined events.

The Vendor must not request, capture, enter, guess, share, misuse, or pressure a user to provide an OTP except for the genuine platform-approved purpose at the relevant service stage.

False OTP entry, forged completion, fake attendance, or misuse of user consent is a serious breach and may lead to suspension, termination, non-payment, penalties, and legal action.

10. Payments From Users

Customers pay the Vendor directly for the agreed fixed-price scope or customer-approved quote and extras. Adbrovz does not collect the individual service payment or a customer advance to place a booking, and does not deduct a per-service commission. Applicable vendor platform fees under section 4 are a separate transaction. For regulated third-party products, use the legally required provider payment channel; this Agreement does not authorise collection of regulated funds in a personal account.

The Vendor is solely responsible for issuing receipts or invoices where required, collecting applicable taxes, reporting income, handling refunds, and complying with payment, tax, and accounting obligations.

Adbrovz may assist with dispute communication but is not responsible for service payment defaults, refund failures, cash handling, tax compliance, or financial disputes between users and Vendors.

11. User Data and Confidentiality

Vendor may receive user name, phone number, location, booking details, service requirements, and other information only for fulfilling the relevant booking.

Vendor must:

• Use user data only for the booked service and related support.
• Keep user data confidential and secure.
• Not sell, rent, share, publish, store unnecessarily, or misuse user data.
• Not contact users outside the booking purpose, except for legitimate service coordination.
• Not send marketing, spam, promotions, or unrelated messages to users without lawful consent.
• Delete or stop using user data when it is no longer needed for the booking, legal compliance, dispute handling, or legitimate business records.

Misuse of user data may result in immediate termination and legal action.

The shared Privacy Policy also covers your registration and verification information, approval records and signed onboarding documents. Protect third-party particulars in any document you submit and ensure you are authorised to supply them. Report suspected unauthorised access or disclosure promptly through the support contact; cooperate with required investigation and lawful notification. A service-specific consent requirement is not replaced by account registration or a booking OTP.

12. Vendor Conduct

Vendors and Vendor personnel must behave professionally and respectfully.

The following are prohibited:

• Harassment, threats, abuse, discrimination, intimidation, or unsafe behaviour.
• Fraud, fake bookings, fake reviews, false completion, false documents, or impersonation.
• Theft, property damage, unauthorised entry, unauthorised photography or recording, or misuse of customer premises.
• Consumption or influence of alcohol, narcotics, or prohibited substances during service.
• Soliciting users to bypass the platform where such conduct harms platform operations, user safety, or dispute handling.
• Using the Adbrovz name, logo, brand, or user data without permission.

Vendors must refuse or stop work that appears unsafe, unlawful, outside the booked scope, beyond their skill or license, or where the premises, equipment, user conduct, or surrounding conditions create risk. Vendors must immediately inform the user and Adbrovz where a safety issue, property damage, injury, threat, unlawful request, or serious incident occurs.

13. Ratings, Reviews, and Quality Control

Users may provide ratings, reviews, and feedback for services received. Vendor ratings, reviews, complaints, cancellations, response times, completion rates, refund history, dispute history, and other quality indicators may be monitored by Adbrovz.

Adbrovz may take appropriate action, including warnings, retraining, reduced visibility, suspension, termination, or legal action, based on such indicators, user feedback, low ratings, repeated complaints, serious incidents, breach of policy, suspicious activity, or poor performance.

14. Suspension and Termination

Adbrovz may suspend, restrict, deactivate, terminate, or permanently block Vendor access at any time if:

• The Vendor breaches this Agreement or platform policies.
• User safety, platform trust, legal compliance, payment integrity, or service quality is at risk.
• Information provided by the Vendor is false, incomplete, or unverifiable.
• The Vendor misuses data, OTP, payments, ratings, or platform features.
• Required fees are unpaid.
• Adbrovz decides to discontinue, modify, or limit the service category, geography, account, or platform feature.

Termination does not affect obligations that should reasonably survive, including confidentiality, payment obligations, refund obligations, indemnity, liability, dispute cooperation, and jurisdiction.

For credible urgent safety or compliance concerns, Adbrovz may restrict access while reviewing the matter. An allegation is not automatically a final finding. Where lawful and consistent with safety and investigation needs, Adbrovz will explain the reason and allow the Vendor to provide relevant information or request review through the contact below.

A Vendor may request account closure through support. On suspension, closure, expiry affecting access or category discontinuation, the Vendor and Adbrovz must identify outstanding bookings and coordinate safe, lawful fulfilment by eligible personnel, reassignment, rescheduling or cancellation with affected customers. Do not abandon customers or perform suspended work to complete a booking. Resolve applicable plan refunds, customer remedies and accrued obligations under the accepted terms and law. No new notice period, fee or penalty is created by this paragraph.

15. Vendor Liability and Indemnity

The Vendor is solely liable for all claims, losses, damages, injury, death, theft, property damage, defective service, delay, overcharging, misconduct, legal violation, tax liability, employment claim, or dispute arising from the Vendor's services, personnel, tools, materials, representations, or breach of this Agreement.

The Vendor is responsible for maintaining any insurance required by law or appropriate for the services provided, including coverage for personnel, tools, transport, injury, property damage, professional work, and third-party claims where applicable. Adbrovz does not provide insurance coverage for Vendor services, Vendor personnel, user property, tools, materials, or service outcomes unless expressly agreed in writing.

The Vendor agrees to indemnify and hold harmless Adbrovz, its directors, officers, employees, contractors, partners, and affiliates from any claims, losses, penalties, costs, damages, liabilities, or expenses, including legal fees, arising from:

• Vendor services or misconduct.
• Breach of this Agreement.
• Violation of law or third-party rights.
• Misuse of user data.
• Tax, employment, labour, licensing, or regulatory non-compliance.
• Claims made by users, Vendor personnel, authorities, or third parties.

16. Limitation of Adbrovz Liability

Nothing in this Agreement excludes or transfers responsibility that cannot lawfully be excluded, including Adbrovz's own applicable statutory duties, fraud or other non-excludable liability. Vendor responsibility and indemnity apply to loss attributable to the Vendor's acts, omissions or breach, not to loss attributable to Adbrovz's own fault. Statutory remedies remain available.

For an indemnity claim under section 15, Adbrovz shall give the Vendor prompt notice and reasonable supporting particulars, preserve relevant evidence, take reasonable steps to mitigate loss and allow reasonable participation in the defence. Costs and losses claimed must be reasonable, documented and attributable to matters covered by the indemnity. Delay in notice affects recovery only to the extent of demonstrated prejudice. Neither party may settle a claim so as to impose an admission, non-monetary obligation or unreimbursed liability on the other without that party's consent. These procedures do not delay urgent safety action or mandatory reporting and remain subject to applicable law.

To the maximum extent permitted by law, Adbrovz is not liable for indirect, incidental, special, punitive, consequential, or business losses, including loss of profit, loss of revenue, loss of goodwill, loss of data, loss of opportunity, or loss of bookings.

Adbrovz is not responsible for user conduct, user payment default, user cancellation, incorrect user information, third-party services, network issues, app downtime, force majeure events, or disputes between users and Vendors.

17. Platform Changes

Adbrovz may modify platform features, categories, search and assignment rules or future plans for legitimate operational, safety or legal reasons. Changes must not retrospectively reprice a paid period or silently introduce per-job commissions or customer payment collection. A materially different payment model requires separately disclosed terms and applicable acceptance before it applies.

18. Intellectual Property

All rights in the Adbrovz platform, apps, software, brand, logo, design, content, processes, and technology belong to Adbrovz or its licensors.

Vendors receive only a limited, revocable, non-transferable right to use Adbrovz Elite for approved platform purposes.

Each party retains ownership of its pre-existing content and intellectual property. The Vendor must have the necessary rights and permissions for uploaded profile, image and service material and grants Adbrovz a non-exclusive permission to host, reproduce and display that material as necessary to operate the approved listing. Unrelated advertising, endorsement or publicity requires separate permission and must comply with applicable professional restrictions. Listing permission ends when the relevant material is removed or the account closes, except for lawful restricted records and necessary technical retention; it does not authorise continuing unrelated promotion.

Neither party may transfer this Agreement or its obligations to another person without the other party's prior written consent, except where a transfer occurs by operation of law. Professional approval, credentials and account access cannot be transferred to a substitute or new practitioner without the required eligibility review.

19. Updates to this Agreement

Adbrovz may update this Agreement and identify the revised version and applicable commencement through the app or website. Where notice or fresh acceptance is legally required, Adbrovz will obtain it before applying the change; mere publication does not establish an existing Vendor's acceptance. Updates do not retrospectively change accrued rights or paid-period pricing. Service-specific signatures and registration acceptance remain separate records.

Contractual notices must use the contact details supplied by the parties or a designated platform channel that allows the notice to be retained. Keep contact details current. Adbrovz will preserve the applicable accepted text/version and acceptance evidence and provide a copy or access to the accepted terms. Service-specific execution records must identify the signatory and capacity, version, date and method of acceptance and the relevant schedules. A job-completion OTP is not a signature accepting this Agreement.

20. Governing Law and Jurisdiction

This Agreement is governed by the laws of India.

Subject to applicable law, courts in Bengaluru, Karnataka, India shall have exclusive jurisdiction over disputes arising from or relating to this Agreement, Adbrovz Elite, Vendor services, or platform use.

This does not prevent a party from approaching a competent regulator, statutory grievance body or other forum available under mandatory law. The contact below may also be used to request review of an approval restriction or account action. Urgent safety reporting must not wait for routine account review.

If part of this Agreement is unenforceable, the remaining lawful provisions continue so far as they can operate without defeating its purpose. Failure to enforce a right on one occasion does not alone waive that right for the future. This Agreement and expressly identified accepted supplements replace only the earlier terms they identify as superseded; they do not erase accrued rights.

An event beyond reasonable control requires prompt notice, reasonable mitigation and an appropriate resolution of affected bookings. It does not automatically excuse accrued payments, unsafe conduct or mandatory duties. Informal support or discussion does not prevent urgent relief or impose a shorter legal claim period.

21. Contact

For legal, account, or support queries, contact:

Adbrovz Private Limited

22nd Main, 9th Block, Jayanagar, Bengaluru, Karnataka, India - 560041

Email: support.services@adbrovz.app

Phone: 8884745611

CIN: U74999KA2022PTC168833

For legal, account, or support queries, contact support.services@adbrovz.app.